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1. Understanding your business
We always undertake a detailed examination of your business at the commencement
of engagement.
2. We will not take on work that we cannot do well
We always undertake a job with the knowledge that we have the required
resources in terms of skills, expertise and time.
3. We provide detailed written proposals
We present a written proposal which indicates program objectives, activities
to be undertaken, time lines and fee structure.
4. We don't 'star pitch'
At least one consultant who works with you at the proposal stage will
work on your project for its duration. We only ever utilise skilled and
experienced staff who are suited to carry out your campaign.
5. We respect your trust
All sensitive information provided to us is clearly identified and looked
after during the project; then returned or destroyed.
6. No surprises
We will not change an agreed approach to an issue without first canvassing
options and gaining an agreement on any new process.
7. Frequent progress reporting
We believe in frequent, timely communication and feedback. We report
at least monthly on progress towards objectives and contact reports are
written after all key meetings.
8. Regular review
Our approach to meeting your needs is based on using the combined experience
of our senior staff. As part of our quality approach, we subject all our
work to review by the principal or senior consultants.
9. Confidentiality
The storage and transmittal of confidential information is undertaken
in accordance with documented procedures and our undertaking to uphold
the Public Relations Institute of Australia's
code of ethics.
10. Feedback
We regard feedback as vital at all stages of a project. We also undertake
a formal review with clients at the completion of a program.
11. Continuous improvement
Our systems are continuously improved through a formal internal auditing
process.
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