OUR TEN COMMANDMENTS

Corporate Words provides a 10 point commitment to ensure our clients are satisfied

1.  Understanding your business

We always undertake a detailed examination of your business at the commencement of engagement.

2.  We will not take on work that we cannot do well

We always undertake a job with the knowledge that we have the required resources in terms of skills, expertise and time.

3.  We provide detailed written proposals

We present a written proposal which indicates program objectives, activities to be undertaken, time lines and fee structure.

4.  We respect your trust

All sensitive information provided to us is clearly identified and looked after during the project; then returned or destroyed.

5.  No surprises

We will not change an agreed approach to an issue without first canvassing options and gaining an agreement on any new process.

6.  Frequent progress reporting

We believe in frequent, timely communication and feedback. We report at least monthly on progress towards objectives and contact reports are written after all key meetings.

7.  Regular review

Our approach to meeting your needs is based on using the combined experience of our senior staff. As part of our quality approach, we subject all our work to review by the principal or senior consultants.

8.  Confidentiality

The storage and transmittal of confidential information is undertaken in accordance with documented procedures and our undertaking to uphold the Public Relations Institute of Australia's code of ethics.

9.  Feedback

We regard feedback as vital at all stages of a project. We also undertake a formal review with clients at the completion of a program.

10.  Continuous improvement

Our systems are continuously improved through a formal internal auditing process.

contact us | about this site | download our credentials