ISSUES & CRISIS MANAGEMENT

Corporate Words has developed a national reputation for quality work in the area of issues and crisis management.

Issues Management is a responsive process to identify and evaluate the various external forces that may impact on a business. Issues can be varied but very often they manifest themselves in the following forms:

• Company downsizing

• Company restructuring

• Privatisation

• Takeovers

• Industrial disputation

• Legislative or government changes

• Pressure by the media or community groups

• Environmental issues

We encourage companies to start managing an 'issue' quickly to stop it turning into a 'crisis'. A company faces a crisis if:

• It has conducted itself in a way which is morally or ethically questionable.

• It failed to act on an issue when it should have done so.

• A major workplace incident or accident has taken place.

• Product tampering has occurred.

• It has been targeted by an individual, group or organisation for public or violent action.

• Natural disaster strikes which affects the business, its employees or customers.

Our knowledge of the print and electronic media, and access to senior journalists, is a key component of our success in this field.

Corporate Words has produced issues management plans and managed crises for a broad range of companies in varying industries.

Issues Manuals

Corporate Words has developed very specialized Communication Risk Manuals for the chemical Industry (particularly MHF Sites) and for big buildings.

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